Main Street, Ocho Rios, St. Ann., Jamaica +1 876-773-8557

FAQ

General

Do you provide remote services, and can I work with you from anywhere?

Yes — absolutely! At Ixioweb, all of our services are available remotely, and we work with clients across different cities, states, and even countries. Whether you’re in the same town or halfway across the world, we manage projects smoothly through online meetings, email updates, and real-time communication tools like WhatsApp or Zoom. Everything from consultation to delivery can be done online, with the same level of attention, quality, and support you’d expect in person.

What services do you offer?

At Ixioweb, we provide a comprehensive range of digital solutions tailored to help businesses grow and operate more efficiently. Our core services include website development, Android mobile app development, Windows desktop software development, business process automation, and complete office IT solutions. Whether you’re a startup needing your first website or an enterprise looking to digitize operations, we can build exactly what you need.

 

How long does it take to complete a project?

Project timelines vary depending on the type and complexity of work. A basic website usually takes between 5–10 business days, while more complex platforms or mobile applications can take anywhere from 3 to 6 weeks. For fully custom software or integrated systems, we’ll provide a clear project roadmap and milestone dates after our initial consultation. We prioritize quality and timely delivery on every project.

Can you redesign or upgrade my existing website or app?

Yes. If you already have a website, app, or software tool that needs improvement, we can redesign, modernize, or upgrade it. This includes improving the user interface (UI), boosting speed, adding new features, or even migrating it to a new platform. We can work with your existing content or rebuild it from the ground up if needed.

Do you provide domain registration, hosting, and email setup?

Yes, we offer complete web solutions—including domain name registration, web hosting setup, SSL security installation, and business email configuration. We’ll help you select the right hosting plan based on your needs and budget. You can choose to manage it yourself, or we can handle it entirely for you.

 

Orders

What if I need something that’s not listed in your services?

We’re always open to custom requests. If you need a unique service—like integration with a third-party system, building an internal tool, setting up business analytics, or something completely outside the box—just let us know. We love solving new problems and can usually offer a custom solution even if it’s not part of a pre-listed package.

Are your services affordable for small businesses and startups?

Yes, we are committed to supporting startups and small businesses. Our pricing starts at just $150 for basic solutions, and we also offer customized packages tailored to your budget. Whether you need something simple to get started or a scalable platform to grow, we ensure that you get maximum value for your investment.

Can you automate my existing business processes or internal operations?

Yes, process automation is one of our key specialties. If you’re currently spending time on repetitive tasks like manual data entry, report generation, invoicing, or communication, we can build tools to streamline those workflows. Whether it’s through web dashboards, desktop tools, or background automation, we help you reduce manual work and free up time for more important things.

What do I need to get started with a project?

Getting started is easy. Just contact us through our website or WhatsApp. We’ll schedule a quick call or exchange emails to understand your goals, discuss your requirements, and answer your initial questions. After that, we’ll send you a project proposal with the estimated timeline, cost, and scope of work. Once approved, we get started right away!

Technical

How do you handle backups and data recovery?

We can implement automated backup solutions for websites, databases, and custom apps. In case of data loss or system issues, we ensure you can recover critical information quickly. Backup schedules and recovery plans are discussed and configured based on your business needs.

Is the software or website you build secure?

Security is a priority at Ixioweb. We follow best practices in secure coding, data validation, HTTPS enforcement, and user authentication. For websites and apps, we also offer optional firewall setups, SSL certificates, data encryption, and automated backups. Custom solutions can include role-based access control and audit logs depending on your needs.

Can my website or app be integrated with third-party services?

Yes, we support integration with a wide range of third-party APIs and services such as payment gateways (Stripe, PayPal), CRMs (Zoho, HubSpot), analytics tools, SMS/email services, and cloud platforms. We can also develop custom APIs if you need your system to communicate with others.

What platforms and technologies do you use for development?

At Ixioweb, we use a wide range of modern technologies tailored to the project. For websites, we work with HTML, CSS, JavaScript, WordPress, PHP, and responsive frameworks like Bootstrap. For Android apps, we use Kotlin or Java with Android Studio. For Windows software, we build with .NET, Python, or Electron depending on the requirements. We always choose technologies that ensure performance, scalability, and long-term support.

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